Pickwick Plumbing & Heating (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, use our services, and communicate with us, including through SMS messaging.  

 

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information that can be used to identify you, such as your name, address, phone number, email address, and billing information.  
   

   
• Service Information: Information related to the services you request or receive from us, such as the type of service, date and time of service, and service location.
• Communication Information: Records of our communications with you, including phone calls, emails, and SMS messages.
• Website Usage Information: Information about your interactions with our website, such as your IP address, browser type, operating system, and browsing activity (using cookies and similar technologies).  
   

   
• SMS Messaging Information: If you opt-in to receive SMS messages from us, we collect your phone number and records of our SMS communications.

2. How We Collect Information

We collect information in various ways, including:

• Directly from you: When you contact us, request a service, fill out a form on our website, or provide information to our staff.
• Automatically: When you visit our website, we may collect certain information automatically using cookies and similar technologies.  
   
• Through SMS messaging: When you opt-in and interact with our SMS messaging service.

3. How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To schedule, deliver, and manage our plumbing and heating services.
• Communicating with You: To respond to your inquiries, provide customer support, send service updates, and communicate about your account.
• Marketing and Promotions: To send you information about special offers, promotions, and new services (with your consent, where required).
• Improving Our Services: To analyze website usage, improve our services, and develop new offerings.
• Legal Compliance: To comply with applicable laws and regulations, and to protect our legal rights.
• SMS Messaging: If you opt-in, we use your phone number to send you SMS messages for the purposes you consented to (e.g., appointment reminders, service updates, promotions).

4. SMS Messaging Practices

• Consent: We will only send you SMS messages if you have provided your express written consent to do so.
• Disclosure: When you provide consent, we will clearly disclose:
  • The purpose of the SMS messages
  • Message Frequency: You may receive messages weekly or as needed based on your interactions with us.
  • That message and data rates may apply
  • How to opt-out
• Opt-Out: You can opt-out of SMS messaging at any time by:
  • Replying “STOP” to any text message from us
  • Contacting us through our website or by phone
• Help Guidance: Text HELP for assistance.
• Message and Data Rates: Message and data rates may apply. Check with your carrier.

5. How We Disclose Your Information

We may disclose your information to:

• Service Providers: Third-party companies that assist us with services such as payment processing and website hosting.
• Legal Authorities: We may disclose information to legal authorities if required by law or to protect our legal rights.

6. Privacy Policy Requirements

• No Sharing of Data: We do not share your personal or mobile information with third parties for marketing purposes.
• No Transfer of Data: We will not transfer your personal data to any external organizations under any circumstances.
• Data Protection Policies: We have strict protocols in place to prevent unauthorized access or sharing of your data.

7. Your Choices

• Access and Correction: You may have the right to access and correct your personal information.
• Marketing Communications: You can opt-out of receiving marketing communications from us at any time.  
   
• SMS Messaging: You can opt-out of receiving SMS messages as described in Section 4.
• Cookies: You can control cookies through your browser settings.

8. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure.  

 

9. Data Retention

We retain your information for as long as necessary to provide services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.  

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes.

 

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• 203-531-6100
• info@pickwickpros.com
• 777 W. Putnam Ave, Suite 300, Greenwich, CT. 06830.